Privacy Policy

At WasteWiseAI, we take your privacy seriously. Inventory, suppliers, and recipes, are some of the most precious and personal things about a business. Check out how we manage your privacy below.

WASTEWISEAI INC. PRIVACY POLICY

Last Updated: May 21, 2025

1. INTRODUCTION

WasteWiseAI Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you use our restaurant management software platform, website, mobile applications, and related services (collectively, the "Service") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

Through our Service
In email, text, and other electronic messages between you and our Service
Through mobile and desktop applications you download from our Service
When you interact with our advertising and applications on third-party websites and services

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using our Service, you agree to this Policy.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service, including:

2.1 Personal Information:

Contact Information: Name, email address, mailing address, phone number, and other contact details
Account Information: Username, password, account settings, and preferences
Business Information: Restaurant name, type, location, business hours, and other business-specific details
Payment Information: Credit card numbers, billing addresses, and other payment details (note: payment processing is handled by secure third-party payment processors)
Staff Information: Staff names, contact information, positions, pay rates, and schedules that you input into the system

2.2 Content Information:

Inventory Data: Food inventory, cleaning products, paper products, and other supplies
Recipe Information: Ingredients, measurements, processes, yields, and cook sheets
Purchase Data: Vendor information, purchase history, and pricing
Menu Information: Menu items, pricing, and descriptions

2.3 Voice Data:

Voice Recordings: Audio recordings when you use our voice command interface
Voice-to-Text Conversions: Text derived from processing your voice commands

2.4 Usage Data:

Log Data: IP address, browser type, operating system, referring website, pages visited, time and date of visit, time spent on pages, and other statistics
Device Information: Device type, operating system, unique device identifiers, and mobile network information
Location Data: General location derived from IP address
Interaction Data: How you interact with the Service, including features used and actions taken

2.5 Cookies and Similar Technologies:

Cookies: Small data files stored on your device
Pixels: Small graphic images that allow us and third parties to monitor the use of the Service
Local Storage: Information stored locally on your device for use by our Service

3. HOW WE COLLECT INFORMATION

We collect information:

3.1 Directly from you when you:

Register for an account
Complete forms or profiles within the Service
Upload content such as inventory data, recipes, or staff information
Use the voice command interface
Communicate with us via email, phone, or other methods
Submit information about your restaurant or business

3.2 Automatically as you navigate through our Service, including through:

Cookies and similar tracking technologies
Usage details collection
Server logs and analytics tools

3.3 From third parties, including:

Business partners
Vendors whose APIs integrate with our procurement/purchasing program
Service providers who assist us in operating our Service

4. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us:

4.1 To provide, maintain, and improve our Service:

Deliver the features and functionality you request
Process transactions and send related information
Manage your account and provide customer support
Facilitate connections with vendors and suppliers

4.2 For voice command functionality:

Process and respond to your voice commands
Train and improve our voice recognition technology
Store and retrieve information based on voice inputs

4.3 For communication purposes:

Respond to your inquiries and support requests
Send administrative messages about the Service
Provide updates, security alerts, and support messages
With your consent, send marketing communications

4.4 For analysis and improvement:

Understand how users access and use our Service
Evaluate and improve our Service, including developing new products and features
Monitor and analyze usage patterns and trends
Test and enhance the performance of our Service

4.5 For legal and security purposes:

Protect the safety, integrity, and security of our Service
Detect, prevent, and address fraud, unauthorized access, and other illegal activities
Enforce our Terms of Use and other agreements
Comply with legal obligations and legal process

5. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this Policy:

5.1 To our subsidiaries and affiliates.

5.2 To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them, including:

Cloud hosting providers
Payment processors
Analytics providers
Customer service providers
Voice processing technology providers

5.3 To vendors and suppliers through our procurement/purchasing program, but only to the extent necessary to facilitate transactions you initiate.

5.4 To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

5.5 For legal purposes:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request
To enforce our Terms of Use and other agreements
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our Company, our customers, or others

5.6 With your consent or direction to do so.

5.7 In aggregated or de-identified form that cannot reasonably be used to identify you.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it so that it no longer identifies you. Upon any termination, Company will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days, but thereafter Company may, but is not obligated to, delete stored Customer Data.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using industry-standard SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

4. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us:

4.1 To provide, maintain, and improve our Service:

Deliver the features and functionality you request
Process transactions and send related information
Manage your account and provide customer support
Facilitate connections with vendors and suppliers

4.2 For voice command functionality:

Process and respond to your voice commands
Train and improve our voice recognition technology
Store and retrieve information based on voice inputs

4.3 For communication purposes:

Respond to your inquiries and support requests
Send administrative messages about the Service
Provide updates, security alerts, and support messages
With your consent, send marketing communications

4.4 For analysis and improvement:

Understand how users access and use our Service
Evaluate and improve our Service, including developing new products and features
Monitor and analyze usage patterns and trends
Test and enhance the performance of our Service

4.5 For legal and security purposes:

Protect the safety, integrity, and security of our Service
Detect, prevent, and address fraud, unauthorized access, and other illegal activities
Enforce our Terms of Use and other agreements
Comply with legal obligations and legal process

8. YOUR CHOICES ABOUT YOUR INFORMATION

8.1 Account Information. You can review and update your account information by logging into your account settings.

8.2 Communications Preferences. You may opt out of receiving marketing emails from us by following the unsubscribe link or instructions provided in each email. You cannot opt out of receiving administrative messages related to your account or the Service.

8.3 Cookies and Tracking Technologies. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Service.

8.4 Voice Data. You can choose not to use the voice command interface and instead use the traditional interface of our Service. Voice data is only collected when you actively use the voice command feature.

9. CHILDREN'S PRIVACY

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us at support@wastewiseai.com.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

Under California Civil Code Section 1798.83, California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at support@wastewiseai.com.

11. DO NOT TRACK SIGNALS

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

12. INTERNATIONAL DATA TRANSFERS

Our Service is primarily intended for users located in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to the transfer, storage, and processing of your information in the United States.

13. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated and change the "Last Updated" date at the top of this Policy. You are responsible for periodically visiting our Service and this Policy to check for any changes.

14. DATA PROCESSING AGREEMENTS

If you are a business subject to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or similar laws, and you use our Service to process personal information of your customers or employees, we will enter into an appropriate data processing agreement with you. Please contact us at support@wastewiseai.com to request such an agreement.

14.1 Data Protection Officer (DPO)

WasteWiseAI has appointed a Data Protection Officer (DPO) to oversee GDPR compliance and serve as the primary contact for data protection authorities and individuals.

Contact Information: [DPO Name], [Email], [Phone]
Responsibilities:

Monitoring GDPR compliance across all data processing activities
Advising on Data Protection Impact Assessments (DPIAs)
Serving as the point of contact for supervisory authorities and data subjects

14.2 Legal Bases for Processing (Article 6 GDPR)

We process personal data only where at least one of the following legal bases applies:

Contractual Necessity: To fulfill obligations under your service agreement (e.g., processing payments, delivering inventory management features) [§4.1, §15.1]

Legitimate Interests: For improving service functionality, fraud prevention, or business operations, provided these interests do not override user rights [§4.4]

Consent: When explicitly obtained for specific purposes (e.g., marketing communications) [§8.2]

Legal Obligations: To comply with applicable laws (e.g., tax reporting, regulatory audits) [§5.5]

14.3 Data Subject Rights

Individuals in the EEA/UK have the right to:

Access: Obtain confirmation of whether their data is processed and a copy of such data [§8.1]

Rectification: Correct inaccurate or incomplete personal data [§8.1]

Erasure: Request deletion of data where no overriding legal basis exists [§8.1]

Restriction: Limit processing during disputes about data accuracy or lawfulness

Portability: Receive structured, machine-readable copies of their data for transfer to another provider

Objection: Opt out of processing based on legitimate interests or direct marketing

Requests may be submitted via support@wastewiseai.com and will be addressed within 30 days.

14.4 Cross-Border Data Safeguards

For transfers of EEA/UK personal data to third countries (e.g., the U.S.), WasteWiseAI ensures compliance via:

EU Standard Contractual Clauses (SCCs):

Module 2 (Controller-to-Processor): Applied when WasteWiseAI acts as a processor for EU/UK customers [§5.2, §14]
Module 1 (Controller-to-Controller): Applied for transfers to vendors/sub-processors [§5.3]
SCCs include mandatory clauses for technical/organizational safeguards (e.g., encryption, access controls) [§7]

Supplementary Measures: Where required by Schrems II, additional protections (e.g., data pseudonymization, third-country legal assessments) are implemented.

Data Localization: Customer data is stored in [AWS US-East Region], with EU/UK data processed only via SCCs and GDPR-aligned sub-processors.

15. SPECIFIC PRIVACY CONSIDERATIONS FOR KEY FEATURES

15.1 Inventory Management with Voice-to-Text:

Voice recordings are processed to convert speech to text
Voice data may be stored temporarily to improve voice recognition algorithms
Text conversions are stored in your account to maintain your inventory database

15.2 Recipe/Menu Management:

Recipe and menu data is stored in your account
This information is not shared with third parties except as described in this Policy

15.3 Procurement/Purchasing Program:

Vendor APIs may receive information about your purchasing needs
Transaction data is stored to maintain your purchase history
Pricing information may be shared between vendors and your account

16. Notice at Collection

WasteWiseAI collects personal information such as names, contact details, business information, payment data, and voice recordings for the purposes of providing and improving our services, processing transactions, and supporting customer accounts. We may share this information with service providers and vendors as described in our Privacy Policy. We do not sell your personal information. You have the right to access, delete, correct, and limit the use of your personal information, as well as opt out of the sharing of your information for certain purposes.

17. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at:

Email: support@wastewiseai.com
Phone: (XXX) XXX-XXXX

If you have a disability and need this Policy in an alternative format, please contact us at support@wastewiseai.com.